Last updated: 10/08/2026
Note: these Terms of Service are an English summary provided for convenience. The legally binding version is the French version available at terms.html. In case of any discrepancy, the French version prevails.
These Terms of Service (hereinafter "Terms") define the general framework of the career coaching services provided by Ether's (the "Provider"), operating under the byCaliber brand, to its clients (the "Client").
They apply to any engagement, unless otherwise stipulated in a specific contract signed between the parties, which prevails over these Terms in case of contradiction.
The Client acts as a consumer within the meaning of the preliminary article of the French Consumer Code. These Terms are drafted accordingly. No provision herein may deprive the Client of the rights granted by the mandatory provisions of the French Consumer Code.
The Provider offers individual career coaching, including: CV writing and repositioning, interview simulations, professional positioning coaching, strategic job search advice, and onboarding support until probation period is validated.
The service is delivered as a single pack of 13 hours of coaching, in person or by video, scheduled by mutual agreement between the parties.
The engagement runs until the Client's probation period is validated, or until the 13 hour cap is reached, whichever event comes first.
The services constitute a best efforts obligation, not an obligation of result. No outcome (offer obtained, salary increase, hiring, transition duration, effective probation validation) can be guaranteed.
The single pack is invoiced at 1,800 euros incl. tax.
The Provider operates under the French VAT exemption regime (article 293 B of the French Tax Code). No VAT is invoiced.
Payment is made exclusively by bank transfer to the Provider's account, in a single payment, before the effective start of the engagement. No other method of payment is accepted, except by prior written agreement.
The start of the engagement is conditional on receipt of payment in full. Absent payment, no session is scheduled and no penalty is applied to the Client.
Reference hourly rate: 150 euros incl. tax. This rate is the basis for calculating hours delivered in the event of withdrawal (section 5) and for any hour requested by the Client beyond the 13 hour package.
The Client has a fourteen (14) calendar day period to exercise their right of withdrawal, without giving reasons and without penalty, in accordance with article L221-18 of the French Consumer Code. This period runs from the day the contract is concluded.
To exercise this right, the Client notifies their decision by an unambiguous statement, by email to contact@bycaliber.work or by post to the address in section 2. The Client may use the model form reproduced below, though its use is not mandatory.
Early performance. If the Client wishes the engagement to begin before the fourteen day period expires, they make an express request on a durable medium, in accordance with article L221-25 of the French Consumer Code. In case of subsequent withdrawal, the Client remains liable for the amount corresponding to the coaching hours actually delivered at the date of notification, calculated at the reference hourly rate of 150 euros incl. tax. The balance is refunded.
Refund is made no later than fourteen days after the date on which the Provider is informed of the withdrawal decision, by bank transfer to the account used for payment.
Model withdrawal form (to complete and return only if the Client wishes to withdraw):
The engagement automatically ends at the first of the two following events:
Any coaching session cancelled by the Client less than 24 hours before the scheduled time is deducted from the total volume of 13 hours, whether rescheduled or not.
In case of cancellation by the Provider, a compensation session is granted to the Client, without deduction from the total volume.
Either party may terminate the engagement automatically in case of serious breach by the other party of its obligations, in writing, without notice or compensation. A prior formal notice by email is required, with a 5 working day cure period.
In case of termination at the Client's initiative outside of a serious breach by the Provider and after expiry of the withdrawal period, no refund, partial or total, may be claimed. This provision has no effect on the right of withdrawal set out in section 5, which remains fully available throughout its duration.
The final deliverables produced as part of the engagement (repositioned CV, negotiation scripts, personal pitch, interview answer bank, onboarding plan) are transferred to the Client upon full payment of the fee. The Client then has a personal and unlimited right to use these deliverables.
Documents, methods, frameworks, analysis grids, coaching materials, editorial structures, databases and steering tools created, developed or used by the Provider remain the Provider's exclusive intellectual property and are strictly personal to the Client.
The Client undertakes not to distribute, share, reproduce, transmit or make these elements accessible to third parties, whether natural persons, competing providers, or automated tools (artificial intelligence, content extraction or processing systems).
The Provider retains the right to mention the engagement as a professional reference, in a strictly anonymized manner and without revealing nominative content, without explicit written consent from the Client.
Given the sensitive nature of the information exchanged (professional situation, exit project, salary negotiation, repositioning, onboarding), each party undertakes not to disclose the confidential information of the other party during the engagement and after its termination, without time limit.
Coaching sessions may be recorded (audio and/or video). These recordings are made available to the Client to allow them to revisit the content.
The Provider may reuse these recordings for quality improvement, internal training and content creation, in strict respect of the Client's anonymity. No use of the Client's voice, face or any identifying element may be made without prior and explicit written authorization.
The Provider shall not be held liable for the Client's professional outcomes (offers obtained, salary increase, negotiation outcome, hiring, transition duration, effective probation validation). The engagement is a best efforts obligation, in accordance with section 3.
The Provider's liability is in any event limited to the total amount of the fee received for the engagement concerned. This limitation does not apply in case of wilful misconduct, gross negligence, personal injury, or where the law prohibits it. It does not affect the legal guarantees available to the Client as a consumer.
The Client undertakes to actively collaborate with the Provider, in particular:
The Provider processes the Client's personal data as data controller, in accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act.
Data collected in the course of the engagement (identity, contact details, professional background, case materials, session recordings) is processed solely to perform the contract and manage the client relationship. It is never sold or transferred to third parties for commercial purposes.
The Client has rights of access, rectification, erasure, restriction, objection and portability. These rights are exercised by email to contact@bycaliber.work. The Client may lodge a complaint with the CNIL (www.cnil.fr).
Processing details, retention periods and processors are set out in the Privacy Policy.
In case of difficulty, the Client first sends a written complaint to the Provider at contact@bycaliber.work. The Provider undertakes to reply within thirty days.
In accordance with articles L611-1 et seq. of the French Consumer Code, if the complaint has not resulted in a satisfactory solution within that period, the Client may refer the matter free of charge to the consumer mediator to which the Provider is affiliated:
The Client may also use the European online dispute resolution platform.
These Terms are governed by French law. In case of dispute, the parties undertake to seek an amicable solution before any legal action, where appropriate through the mediation described in section 15.
Failing agreement, the Client may bring the matter, at their choice, before the court of the place where they resided at the time the contract was concluded or when the damaging event occurred, or before any court with territorial jurisdiction under the French Code of Civil Procedure, in accordance with article R631-3 of the French Consumer Code.
The Provider reserves the right to modify these Terms at any time. The version applicable to an engagement is the one in force at the date of signature of the corresponding contract. No modification is enforceable against the Client for an engagement already under way.